Job Openings >> *** LONGLEAT - Permanent - Administrator
*** LONGLEAT - Permanent - Administrator
Summary
Title:*** LONGLEAT - Permanent - Administrator
ID:LEL1620 / PR3728
Department:Guest Services
Description
Membership Administrator

We are the astonishing kingdom of Longleat, an eccentrically British place of imagination and astonishing experiences. For over 50 years we have been one of the UK’s most loved attractions. With almost one million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime. This year is the 70th anniversary of the House and grounds opening to the public.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as an organisation to work for.

What will this role of Membership Administrator entail?

Working closely with the Accounts Department and the Guest Services Team, as a Membership Administrator you will primarily manage the Direct Debit failures and cancellations of our membership customers. Your duties will include, although not be limited to:
  • Contacting customers to resolve issues and recording detailed notes on customer files
  • Liaising with the Accounts Team with failure amounts and membership income reconciliation
  • Producing reports detailing membership cancellations
  • Building strong relationships with customers, and internal and external stakeholders
  • Supporting the Guest Services Team with telephone enquiries and membership sales
What will I need to be considered for this Membership Administrator vacancy?
  • Proven office-based administration experience within a customer focused environment
  • Experience and knowledge of Microsoft Excel, Word and Outlook
  • Excellent communication skills, with strong verbal and written ability
  • Strong organisational skills
  • A personable nature with the ability to show empathy towards customers
Although not essential, previous experience working within a visitor attraction environment would be advantageous for this role.
What will I receive in return?


As a Membership Administrator you will receive a salary of up to 19,000 (GBP), in addition to a range of attractive benefits that include; 29 days holiday inclusive of bank holidays, complimentary tickets to Longleat and Cheddar Gorge and Caves, discounts on food and beverages and retail merchandise, along with life assurance cover and more perks.

Contract: Permanent, working 39 hours per week, Monday to Friday, 9am to 5.30pm.

Location: Longleat (Warminster, Wiltshire).

All applications for this Membership Administrator vacancy are to be submitted online, and strictly no agency calls or agency CV submissions please.
This opening is closed and is no longer accepting applications