|Title:||BISHOPSTROW - Porter|
|Department:||Bishopstrow House Hotel & Spa|
Bishopstrow Hotel & Spa in Warminster is set in 27 acres of established grounds, has 32 bedrooms and many unique period features. We are currently looking for a Hall Porter to join our busy team.
ABOUT THE ROLE
The role of the Porter is to undertake guest greeting at the front of house and to room guests including the delivery of guests luggage to their room and to collect guest luggage from their room on departure. This role will ensure every effort is made to meet guest needs, with all comments and complaints being actioned following procedures as well as ensuring all Public areas and the front of house are kept to the highest standards of maintenance and cleanliness and are made as welcoming as possible.
With excellent customer service skills you will provide an efficient and welcoming service to all guests as you will be the first impression people have, with your strong communication skills and pro-active approach, you will ensure that the guests feel welcomed you would also ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction.
HOURS OF WORK
This position is available on a permanent Full Time basis, working 40 hours per week 5 out of 7 days, which may include evenings, weekends and bank holidays.
Our Values and Behaviours
We expect all of our team to embrace our company values, and display ‘Longleat behaviours’. This post requires flexibility of hours, energy application and passion.
At Longleat, we focus on our People and our Guests, to listen actively, to work as a team, to empower others and to show empathy. Our values are:
We Engage and Inspire – We focus on engaging and inspiring our guests, delivering unique and lifelong memories
We Put People First – We seek to serve others and put their interests first. We treat them with respect, we value their opinions and collaborate to be better together
We Continuously Improve – We embrace change and pursue excellence in everything we do
We Act with Integrity – We work in a principled, open and conscientious manner
We Take Safety Seriously – Never compromising on a safe and secure environment
When we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.
As part of the Longleat Hotel Group we offer unique benefits such as complimentary Longleat Safari Park admission tickets, attractive discounts on annual passes, special nightly rates on group hotels, discounted hotel Spa treatments, life assurance cover, and 29 days paid holiday (pro rata).