Job Openings >> *** LONGLEAT - Permanent - Membership Administrator
*** LONGLEAT - Permanent - Membership Administrator
Summary
Title:*** LONGLEAT - Permanent - Membership Administrator
ID:LEL1525 / 3145
Department:Guest Services
Description
Membership Administrator

For over 50 years, Longleat has been one of the UK’s most loved attractions. With almost one million guests every year, we are passionate about providing wondrous and immersive experiences that lead to lifelong memories.

Despite our established reputation, we constantly strive to educate, excite and inspire guests – from hosting the UK’s largest ever hot air balloon gathering, to celebrating our Festival of Light; the first and biggest event of its kind in the UK, with a total of 3,000 spectacular Chinese lanterns transforming the Estate.

What will this role of Membership Administrator entail?

Working closely with the Accounts Department and the Guest Services Team, as a Membership Administrator you will use our EPOS membership software to manage the Direct Debit (DD) failures and cancellations of our membership customers. Your duties will include, although not be limited to:
  • Contacting customers to resolve issues and recording detailed notes on customer files of all actions taken
  • Liaising with the Accounts Team with failure amounts and membership income reconciliation
  • Producing reports detailing membership cancellations
  • Building strong relationships with customers, and internal and external stakeholders
  • Supporting the Guest Services Team with telephone enquiries and membership sales
What will I need to be considered for this Membership Administrator vacancy?
  • Proven office based administration experience within a customer focused environment
  • Experience and knowledge of Microsoft Excel, Word and Outlook
  • Excellent communication skills, with strong verbal and written ability
  • Strong organisational skills
  • A personable nature with the ability to show empathy towards customers
Although not essential, previous experience working within a visitor attraction environment would be advantageous for this role.

What will I receive in return?

As a Membership Administrator you will receive a salary of (GBP) 16,500 to (GBP) 19,000, in addition to a range of attractive benefits that include; 29 days holiday inclusive of bank holidays, complimentary tickets to Longleat and Cheddar Gorge and Caves, discounts on food and beverages and retail merchandise, along with life assurance cover and more perks.

Contract: Permanent, working 37.5 hours per week, Monday to Friday, 9am to 5:30pm.

Location: Longleat (Warminster, Wiltshire).

All applications for this Membership Administrator vacancy are to be submitted online, and strictly no agency calls or agency CV submissions please.