Job Openings >> *** LONGLEAT - Permanent - Guest Services Supervisor
*** LONGLEAT - Permanent - Guest Services Supervisor
Summary
Title:*** LONGLEAT - Permanent - Guest Services Supervisor
ID:LEL1539 / 3261
Department:Guest Services
Description
Guest Services Supervisor

For over 50 years, Longleat has been one of the UK’s most loved attractions. With almost one million guests every year, the business is passionate about providing wondrous and immersive experiences that lead to lifelong memories.

Despite its established reputation, the business constantly strives to educate, excite and inspire guests – from hosting the UK’s largest ever hot air balloon gathering, to celebrating its Festival of Light; the first and biggest event of its kind in the UK, with a total of 3,000 spectacular Chinese lanterns transforming the Estate.

What will this role of Guest Services Supervisor entail?

As the Guest Services Supervisor, you’ll take a hands approach to operationally managing all elements of the guest services provided within Longleat, with guest satisfaction as a key focus. Your duties will include although not be limited to:
  • Supporting the development and implementation of operational plans to maximise profit performance, enhance guest experience and guest satisfaction scores
  • Managing responses to guest enquiries or complaints received across all platforms including social media, developing and overseeing guest feedback procedures
  • Reviewing guest feedback and visitor surveys to continuously improve the service
  • Managing the Guest Services Team including recruitment, scheduling, performance reviews, coaching and discipline as required
  • Ensuring effective administration is in place for schools, events and group bookings
  • Handling cash and other payments as needed
What will I need to be considered for this Guest Services Supervisor vacancy?
  • Proven managerial experience gained within a fast-paced customer service environment
  • Strong organisational and decision making skills
  • Excellent communication skills, both written and verbal
  • Ability to multi-task effectively
  • A flexible approach to work
What will I receive in return?

As the Guest Services Supervisor, you will receive a salary of circa (GBP) 20,000, level dependent on experience and qualifications, in addition to a range of attractive benefits that include; 29 days holiday inclusive of bank holidays, complimentary tickets to Longleat and Cheddar Gorge, discounts on food and beverages and retail merchandise, along with life assurance cover and more perks.

Contract: Permanent, working 40 hours per week, 5 days out of 7 hours – earliest rota’d start time from 9am, and latest finish time up to 8pm. Please note, due to the nature of the business evenings and weekend work will be required, including bank holidays.

Location: Longleat (Warminster)

All applications for this Guest Services Supervisor vacancy are to be submitted online, and strictly no agency calls or agency CV submissions please.
This opening is closed and is no longer accepting applications