Job Openings >> *** LONGLEAT - Permanent - Railway Team Member
*** LONGLEAT - Permanent - Railway Team Member
Title:*** LONGLEAT - Permanent - Railway Team Member
ID:LEL1643 / PL3900
Railway Team Member (Customer Service)

We are the astonishing kingdom of Longleat, an eccentrically British place of imagination and astonishing experiences. For over 50 years we have been one of the UK’s most loved attractions. With over one million annual guests, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as an organisation to work for. Last year was the 70th anniversary of the House and grounds opening to the public.

The Longleat railway is the 2nd most intensely operated 15inch Gauge Passenger Railway in Europe, and we’ve got an exciting opportunity for a customer service focused Railway Team Member to join us on a permanent contract.

What will this role of Railway Team Member (Customer Service) entail?

As a Railway Team Member, you’ll enjoy a varied customer service focused role which will see you taking on everything from driving our diesel locomotive to undertaking signalman and guard duties.

You’ll keep the safety of the train and its passengers at the forefront of your attention at all times, and ensure we are constantly delivering a fantastic customer service to our guests. You’ll perform all daily pre-opening safety inspections on the railway and highlight to the supervisor or team leader any equipment that needs repair, replacing or adjusting.

What will I need to be considered for this Railway Team Member (Customer Service) vacancy?
  • Full UK driving licence
  • Must be able to react quickly and appropriately under pressure in emergency situations and maintain professionalism
  • Effective communication skills
  • Passionate about delivering excellent customer service
Although not essential, experience of working with diesel and/or steam locomotive engines would be highly advantageous.

Due to the safety critical nature of the role, if successful you will be required to complete and successfully pass a medical.

What will I receive in return?

As a Railway Team Member you will receive a salary of #17,136, dependent on experience, in addition to a range of attractive benefits that include;
  • 29 days holiday inclusive of bank holidays
  • Complimentary tickets to Longleat and Cheddar Gorge and Caves
  • Discounts on food and beverages and retail merchandise
  • Life assurance cover and more perks.
Contract: Permanent, full time working 5 days out of 7, including weekends. Earliest rota’d start time from 9am, and latest finish time up to 8pm.

Location: Longleat (Warminster)

All applications for this Railway Team Member (Customer Service) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions please.