|Title:||*** LONGLEAT - Retail Assistant - FESTIVAL OF LIGHT|
. This is an exciting time to join us at Longleat, with exciting events like Longleat’s Festival of Light coming up this is your chance to be part of the team!
Our Retail Team are passionate about what they do; be it helping a guest to pick out the perfect souvenir, or keeping the shops tidy. We have a variety of retail outlets across our site, ranging from gift and sweet shops, to retail carts and stalls.
ABOUT THE ROLE
Our Retail Assistants serve visitors at till points, replenish stock levels and deliver excellent customer service at all times. Retail Assistants actively seek opportunities to engage with our guests and help with any enquiries. It is important for our retail team have excellent product knowledge on all our various retail outlets across the site as we offer a variety of items!
You will ensure the guests' requirements are always met and naturally seek out opportunities to exceed their expectations, ensuring prompt and professional attention, whilst upselling items.
We want you to be able to give great service to our guests, and we’ll give you full training to do so.
We would love to hear from you if you have excellent interpersonal skills, with a passion for providing excellent guest service and maintaining the highest standards. Our team are knowledgeable on our site and also the products we sell, and will go out of their way to help guests. Our team members really make a big difference on our guests’ day. Ideally you will be able to work well in busy times, and will be happy to work in any of the Retail outlets across site.
For a full copy of the job description or to discuss this role further, please contact our HR team via Recruitment@longleat.co.uk or call us on 01985 845416.
HOURS OF WORK
One of the great things about working for us is that we can offer hours to suit. We can offer weekend working with immediate positions available as well as up to full time hours in readiness for our busy festive period in December.
All our contracts are on a fixed term basis in which we pay #7.20 per hour for employees who are 18 years old and above. This means you could earn around #300 per week during the festive period.
As part of the Longleat team, we offer unique benefits such as complimentary Longleat and Cheddar Gorge & Caves Day Tickets, attractive discounts on annual passes, special nightly rates on group hotels, discounted hotel Spa treatments, life assurance cover, and 29 days paid holiday (pro rata).
Our Values and Behaviours
We expect all of our team to embrace our company values, and display ‘Longleat behaviours’. At Longleat, we focus on our People and our Guests, to listen actively, to work as a team, to empower others and to show empathy. Our values are:
We Engage and Inspire – We focus on engaging and inspiring our guests, delivering unique and lifelong memories
We Put People First – We seek to serve others and put their interests first. We treat them with respect, we value their opinions and collaborate to be better together
We Continuously Improve – We embrace change and pursue excellence in everything we do
We Act with Integrity – We work in a principled, open and conscientious manner
We Take Safety Seriously – Never compromising on a safe and secure environment
When we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.