|Title:||HOMEWOOD - Night Porter|
|Department:||Homewood Park Hotel & Spa|
Homewood Park Hotel and Spa, on the outskirts of Bath, is delightfully rural and peaceful. Set in 10 acres of mature parklands and award-winning gardens our superb award winning 2 rosette restaurant provides fine dining at the highest quality. Our chefs are famed for the technique, flair and imagination of their dishes, making it a sublime dining experience and one of Baths top restaurants. At Homewood Park, the team is hard working with a passion for delivering the highest quality of service.
ABOUT THE ROLE
The night porter will provide an efficient and welcoming service to all guests on their arrival to the hotel. You will be showing guests to their rooms and providing a luggage service for their belongings as well as assisting with conference and banqueting requirements such as room service set up.
We are seeking individuals with strong communication skills and a pro-active approach. You will always welcome guests with a friendly approach and the highest standards of customer service, and will always strive to exceed their expectations. The ideal candidate will have experience in a customer service role, and preferably knowledge of conference and banqueting room service set up.
HOURS OF WORK
This position is available on a permanent basis, working 27 hours a week 3 out of 7 days to include evenings, weekends and bank holidays working due to the nature of the business.
Our Values and Behaviours
We expect all of our team to embrace our company values, and display ‘Longleat behaviours’. This post requires flexibility of hours, energy application and passion.
At Longleat, we focus on our People and our Guests, to listen actively, to work as a team, to empower others and to show empathy. Our values are:
We Engage and Inspire – We focus on engaging and inspiring our guests, delivering unique and lifelong memories
We Put People First – We seek to serve others and put their interests first. We treat them with respect, we value their opinions and collaborate to be better together
We Continuously Improve – We embrace change and pursue excellence in everything we do
We Act with Integrity – We work in a principled, open and conscientious manner
We Take Safety Seriously – Never compromising on a safe and secure environment
When we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.
As part of the Longleat Hotel Group we offer unique benefits such as complimentary Longleat Safari Park admission tickets, attractive discounts on annual passes, special nightly rates on group hotels, discounted hotel Spa treatments, life assurance cover, and 29 days paid holiday (pro rata).