|Title:||*** LONGLEAT - House Guide|
Longleat is an innovative and pioneering organisation with a distinctive heritage. Our guests receive a unique, immersive and authentic experience when they visit whilst we strive to protect and preserve our natural built heritage.
ABOUT THE ROLE
The role is responsible for delivering information to our visitors whilst observing security and privacy protocols to enhance the visitor experience and exceed their expectations. Other duties will include, welcoming guests upon arrival to the house and supporting with seasonal events including performing as characters.
We are seeking talented individuals who are able to demonstrate exceptional customer service built from previous experience, an outgoing and confident personality and the ability to work efficiently as part of a team. If you have an interest in Drama, historical buildings and can offer a flexible approach to working, this could be the role just for you.
HOURS OF WORK
This role is available on a casual basis, working various hours to include evenings and weekends given the nature of our business.
Our Values And Behaviours
Our cultural values and behaviours are at the heart of how we run our business. We all share the same values no matter what the role or what part of the business we work in so when we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.
We Engage and Inspire – We focus on engaging and inspiring our guests, delivering unique and lifelong memories. Our people are warm, welcoming and thrive on exceeding our guests expectations with our positive ‘can do’ attitude.
We Put People First – We seek to serve others and put their interests first. We treat them with respect, we value their opinions and collaborate to be better together. We thrive on involving people in what we do, inspiring them to share our passion.
We Continuously Improve – We embrace change and pursue excellence in everything we do. We like to surprise and innovate, coming up with fresh ways of doing things to deliver those memorable moments.
We Act with Integrity – We work in a principled, open and conscientious manner. Our people are open, honest and decent, we will always do the right thing – by our guests, our colleagues and the business.
We Take Safety Seriously – We never compromise on a safe and secure environment. We work together to look after this special place.
When we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.
As part of the Longleat team, we offer unique benefits such as complimentary Longleat and Cheddar Gorge & Caves Day Tickets, attractive discounts on annual passes, special nightly rates on group hotels, discounted hotel Spa treatments, life assurance cover, and 29 days paid holiday (pro rata).