|Title:||CHEDDAR - Costa Maestro|
|Department:||Cheddar Gorge & Caves|
Cheddar Gorge is a world-famous site is an Area of Outstanding Natural Beauty and is an international centre for caving and rock climbing.
ABOUT THE ROLE
We are seeking an experienced Costa Maestro team member to join our already established Costa Coffee team. The successful applicant will deliver an efficient, cheerful and courteous service to our guests. Duties would include leading the shift when required to do so, opening and closing the store to the standard required by Costa and to train and support all Barista’s in delivering unbeatable coffee. There will be times when you would be required to work in our sister store in Longleat so a driving licence would be required.
You will ensure the guests' requirements are always met and naturally seek out opportunities to exceed their expectations, ensuring prompt and professional attention, whilst up-selling items.
Our ideal candidate will have excellent interpersonal skills, with a passion for providing excellent guest service and maintaining the highest standards. You will be knowledgeable on all products sold, and be able to help guests with a range of queries. You will be able to work under pressure, maintaining exceptional service standards at the busiest of times.
You ideally are an accredited Barista who has completed Core & Coffee Skills Workbooks and you will have Shift Supervisor experience.
HOURS OF WORK
This is a full time permanent contract Working 39 hours, 5 days out of 7 with weekend and bank holiday working essential due to the nature of our business.
Our Values and Behaviours
We expect all of our team to embrace our company values. This post requires flexibility of hours, energy application and passion.
We focus on our People and our Guests, to listen actively, to work as a team, to empower others and to show empathy. Our values are:
We Engage and Inspire – We focus on engaging and inspiring our guests, delivering unique and lifelong memories
We Put People First – We seek to serve others and put their interests first. We treat them with respect, we value their opinions and collaborate to be better together
We Continuously Improve – We embrace change and pursue excellence in everything we do
We Act with Integrity – We work in a principled, open and conscientious manner
We Take Safety Seriously – Never compromising on a safe and secure environment
When we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.
Cheddar Gorge and Caves is part of Longleat Enterprises Group. We offer unique benefits such as complementary Longleat Safari Park and Cheddar admission tickets, attractive discounts on annual passes, special nightly rates on group hotels, discounted hotel Spa treatments, life assurance cover, and 29 days paid holiday (pro rata).