|Title:||*** LONGLEAT - Food & Beverage Team Member (Permanent)|
|Department:||Food & Beverage|
Longleat Safari and Adventure Park has been one of the UK's best-loved attractions for over 50 years. The multi-unit Food & Beverage department caters for approximately 8000 guests per day during peak months, and consists of quick service outlets offering a variety of cuisine from snacks and pizzas to quick service hot meals. At Longleat, the team is hard working with a passion for delivering the highest quality of service.
By Easter this year, we’ll be opening a brand new restaurant offering great quality wholesome comfort food for all the family; from rotisserie chicken and ribs, vegan tagine and classic fish and chips to a vibrant salad selection, hot brunches and freshly baked pastries! We are looking for permanent Food & Beverage team members to work in our brand new flagship restaurant and coffee shop!
ABOUT THE ROLE
Our Food & Beverage Team Members deliver an efficient, cheerful and courteous service to our guests across a variety of food outlets. General duties include taking guest orders at tills and handling the payment, serving orders, replenishing stock levels, completing any paperwork in line with departmental procedures, and working as part of the busy team to ensure the unit provides great service in a timely fashion.
You will ensure the guests' requirements are always met and naturally seek out opportunities to exceed their expectations, ensuring prompt and professional attention, whilst upselling items. We want you to be able to give great service to our guests, and we’ll give you full training to do so.
We would love to hear from you if you have excellent interpersonal skills, with a passion for providing excellent guest service and maintaining the highest standards. Our team are knowledgeable on our site and also the products we sell, and will go out of their way to help guests. Our team members really make a big difference on our guests’ day. Ideally you will be able to work well in busy times, and will be happy to work in any of the Food Service outlets across site.
For a full copy of the job description or to discuss this role further, please contact our HR team via Recruitment@longleat.co.uk or call us on 01985 845416.
HOURS OF WORK
This role is available on a permanent part time basis. We will guarantee you a minimum of 312 hours over a 13 week period, which averages at 24 hours per week, although weekly hours will vary according to business needs. Our rotas are planned with at least 4 weeks in advance, and are on a 7 day basis including weekends and bank holidays.
We pay #7.40 per hour for employees who are 18 to 24 years old, we also pay National Living Wage of #7.85 for those ages over 25.
As part of the Longleat team, we offer unique benefits such as complimentary Longleat and Cheddar Gorge & Caves Day Tickets, attractive discounts on annual passes, special nightly rates on group hotels, discounted hotel Spa treatments, life assurance cover, and 29 days paid holiday (pro rata).
Our Values and Behaviours
We expect all of our team to embrace our company values, and display ‘Longleat behaviours’. At Longleat, we focus on our People and our Guests, to listen actively, to work as a team, to empower others and to show empathy. Our values are:
We Engage and Inspire – We focus on engaging and inspiring our guests, delivering unique and lifelong memories
We Put People First – We seek to serve others and put their interests first. We treat them with respect, we value their opinions and collaborate to be better together
We Continuously Improve – We embrace change and pursue excellence in everything we do
We Act with Integrity – We work in a principled, open and conscientious manner
We Take Safety Seriously – Never compromising on a safe and secure environment
When we recruit we place equal emphasis on technical ability and personal attributes to match our brand values.