Job Openings >> *** LONGLEAT - Festival of Light - Guest Services Team Member
*** LONGLEAT - Festival of Light - Guest Services Team Member
Summary
Title:*** LONGLEAT - Festival of Light - Guest Services Team Member
ID:LEL1587 / 3586
Department:Operations
Description
Guest Services Team Member

Multiple fixed term contract opportunities to join us for our autumn and winter festivities.

We are the astonishing kingdom of Longleat, an eccentrically British place of imagination and astonishing experiences. For over 50 years we have been one of the UK’s most loved attractions. With almost one million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as an organisation to work for.

What will this role of Guest Services Team Member entail?

Joining us during our Halloween and Festival of Light period, which is the UK’s original, biggest and unsurpassed lantern festival, as a Guest Services Team Member, you’ll deliver an outstanding front-line customer service experience to our guests.

Ensuring an efficient, cheerful and courteous service, you’ll respond to all guest queries in person, via e-mail, social media or by telephone, to guarantee the best experience possible. Where appropriate, you’ll also enhance revenue through upselling and cross-selling when engaging with guests and helping them make informed decisions about their visit.

What will I need to be considered for this Guest Services Team Member vacancy?
  • Proven experience in a customer service environment, ideally gained within a leisure / attraction style environment
  • Good level of numeracy and literacy, to a minimum level of GSCE grade C
  • Passion for delivering a first-class customer service
  • Honest, reliable and flexible to work weekends as required
  • Full UK driving licence
Although not essential, cash handling experience would be highly advantageous.

What will I receive in return?

As a Guest Services Team Member, you’ll receive a pay rate that exceeds National Minimum Wage / National Living Wage, in addition to a range of attractive benefits that include;
  • Complimentary tickets to Longleat and Cheddar Gorge and Caves
  • Discounts on food and beverages and retail merchandise
  • Life assurance cover and more perks
The successful candidates will be offered fixed-term contracts that will run through to the 5th of January 2020, with working hours to vary on a 7-day rota basis – earliest rota’d start time from 8am, and latest finish time up to 9pm.

Up to full time hours are available from early to mid-October and during December. During November, working days will available on Thursday, Friday, Saturday and Sunday.

Location: Longleat (Warminster, Wiltshire)

All applications for this customer service focused Guest Services Team Member vacancy are to be submitted online, and strictly no agency calls or agency CV submissions please.